WebSphere Process Server “Level 3” Service
Jun 2007 – Aug 2008
I was Team Lead of the Level 3 Service team – a Service Engineer role for the WebSphere Process Server software product on the z/OS mainframe.
I was responsible for driving the resolution of customer technical problems, providing support for IBM customers in a 24/7 Service team, including call-out for urgent and critical situations.
This spanned technical problem investigation to the development and provision of software fixes.
Reason for leaving
I was spending a lot of my spare time writing mobile apps, which I loved. A position opened up in a team at IBM that would allow me to do mobile and web development during my day job. I jumped at the chance.